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How We Helped the Johannesburg Roads Agency Improve Their Website Functionality and User Experience
Johannesburg Roads Agency
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Johannesburg Roads Agency
The Johannesburg Roads Agency (JRA) is a department of the Government of Gauteng, established in 2001 with the City of Johannesburg as its main shareholder. JRA is responsible for the planning, design, construction, operation, and maintenance of Johannesburg’s extensive road and stormwater infrastructure. This includes the development and upkeep of bridges, culverts, traffic lights, pathways, road signs, and markings throughout the city. With a strong focus on safety, reliability, and sustainability, JRA ensures that Johannesburg’s road network remains functional and accessible for both residents and businesses.
The Johannesburg Roads Agency (JRA) faced several challenges with their website that hindered its effectiveness and user experience. As a government infrastructure agency, it was crucial for JRA to present clear, reliable, and easy-to-navigate information about the city’s extensive road and stormwater infrastructure. However, their website suffered from outdated content, poor visual consistency, and difficult navigation, making it challenging for users to access essential information efficiently. Additionally, the site’s structure and design were not optimized for mobile devices, which further impacted user engagement. With a large volume of visitors seeking updates on infrastructure projects, road conditions, and safety measures, the JRA needed a solution that would streamline the website’s functionality, improve accessibility, and align it more closely with their mission to maintain and enhance Johannesburg’s infrastructure.
To help the Johannesburg Roads Agency enhance its website’s performance and user experience, we provided comprehensive website maintenance and content optimization support in collaboration with Jabulile and Swazi. Our work included: Updating duplicate homepage images using the Depicter plugin to create a more consistent and professional visual presentation; Working across 5–6 key web pages (and more) to refine menu structures and improve user navigation; Optimizing URL structures to enhance readability, SEO, and internal site organization; Redesigning and refining content layouts using Elementor for improved clarity, engagement, and accessibility; Conducting ongoing maintenance to ensure the site remains stable, user-friendly, and visually cohesive.
Need help maintaining or optimizing your website for better performance and user experience? Contact us today to find out how our web maintenance and UX optimization services can help your organization achieve a more impactful online presence.
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